Refund policy

Return & Refund policy

Customers are responsible for return shipping for all return options: refund, exchange, or store credit

Items must be unused and in original condition

Returns must be initiated within 30 days of delivery.

Returns made after 30 days will be eligible for exchange only.

Returns are not accepted after 90 days.

**Our team carefully reviews all returned items for quality assurance. This process may take up to 5 business days due to our company being a small, independently owned business. Thank you for your support!**

 

To file a damage claim or Lost Shipment Claim:

Please email all required documentation, including the tracking number and recipient name, to:

sales@thewashingstore.com

All claims communications will come from this email address. If you receive an email for The Washing Store from any external email address, do not click on any links or respond to the email, and contact us immediately.

 

IMPORTANT:

DO NOT DISCARD ANY DAMAGED ITEMS, BOXES, OR PACKAGING UNTIL THE CLAIM IS FULLY PROCESSED AND RESOLVED.  DISPOSING OF THESE MATERIALS MAY RESULT IN CLAIM DENIAL

To initiate a damage claim, all of the following are required:

1. Description of Damage

  • Detailed explanation of the damage
  • If repairable: a repair estimate from a third-party provider
  • If not repairable: estimated salvage value

2. Required Photos

  • Damaged item(s)
  • Item(s) as packed inside the box
  • Exterior of the box showing damage
  • Packing materials inside the box
  • Clear photo of the shipping label with tracking number

3. Packaging Retention

  • All original packaging and damaged items must be kept
  • Carrier inspection may be required

4. Claim Form

  • Completed and signed Claim Statement/Affidavit from the recipient (we will provide if needed)

 

LOST SHIPMENT CLAIMS:

 

BEFORE FILING A CLAIM:

  • Contact the carrier to request a PACKAGE TRACE (many issues are resolved at this stage)

WAITING PERIOD REQUIRED:

  • DOMESTIC SHIPMENTS: 20 days from shipment date
  • INTERNATIONAL SHIPMENTS: 40 days from shipment date

REQUIRED DOCUMENTATION:

  • Signed CLAIM STATEMENT/AFFIDAVIT confirming non-receipt
  • Forms CANNOT BE SIGNED BEFORE the required waiting period has passed

 

If you have any questions about our policies, please reach out to us at: sales@thewashingstore.com or by initiating a message on our site.